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Delivery

When you can expect delivery?


If you live in Ireland
Normal Deliveries:
An Post indicates that the maximum delivery time is 5 business days with a minimum of 2 days, though some deliveries can occur within 24 hours.
Potentially lost product/s:
Should you believe that your delivery has been lost a number of steps are required but nothing can be done of some 3 weeks because An Post will not deal with any query until three working weeks (15 days) have expired from the time that your product has been posted to you.  At that point we would like you to contact us at [email protected]; you should forward to us the following details in order to expedite a satisfactory resolution – your name and address and your order number. We will then pursue the problem without delay.


If you live outside of Ireland or if you live in Northern Ireland but in the EU
Normal Deliveries:
An Post indicates that the maximum time required to deliver products to addresses within the European Union(EU) is a little less than two weeks (12 days approx.) with minimum delivery periods of about a week(7 days) , though on some occasions this can be less.
Potentially lost product/s:
Should you believe that your delivery has been lost a number of steps are required but nothing can be done for some 4 weeks(20 days approx.) because An Post will not deal with any query until four working weeks (20 days) have expired from the time that your product has been posted to you.  At that point we would like you to contact us at [email protected]; you should forward to us the following details in order to expedite a satisfactory resolution – your name and address and your order number. We will then pursue the problem without delay.


If you live outside of  the EU
Normal Deliveries:
An Post indicates that it can take up to 30 days for delivery to be completed.
Potentially lost product/s:
Should you believe that your delivery has been lost a number of steps are required but nothing can be done for some 6 weeks(30 days approx.) because An Post will not deal with any query until 6 working weeks (30 days) have expired from the time that your product has been posted to you.  At that point we would like you to contact us at [email protected]; you should forward to us the following details in order to expedite a satisfactory resolution – your name and address and your order number. We will then pursue the problem without delay.


If your delivered product is damaged in transit
If the product you receive is damaged or defective it will be accepted by us if you return it to us, subject to the terms of the product guarantee or warranty. Your statutory entitlements will be unaffected by this procedure.
When you return the damaged item to us we will replace it if there is no further damage incurred; this will require you to repackage the item properly and adequately to ensure its safe return.
In order to ensure that we can replace the damaged item you should either refuse delivery of the item or return it, with proof of posting,  within 2 days of receipt of the delivery by you. You should also inform us of the problemwithin 2 days of receipt of the item.
If you exceed these terms of return the replacement of the product by us is at our sole discretion.
We will post your replacement item to you within 2 days of the receipt of the returned item by us.

NOTE: If your item arrives and you are not satisfied with it we will refund your postage costs but we do not cover any returns sent by courier service, tracked or signed for delivery. 

 


If you decide that you do not wish to retain the item
The following are the conditions under which we will accept return of the item/s that you have decide you do not want:
-You may cancel your order within a maximum of two weeks (14 days) by notifying us of this by email, by phone or by post within that period.
-We must receive the returned item/s together the relevant order number within a week (5 working days) of your notification to us of your intention to return the item/s.
-You are responsible for the cost of postage and packaging, if any.
-We will not be able make a refund to you of the cost of the delivery of the item to your address.
-You should obtain and retain for your records a proof of posting and produce it to us if we request it from you as a part of this return process.
-The item/s must be in good condition when received by us i.e. that we can resell them.

NON DELIVERY OF GOODS

We aim to deliver all our orders within the specified delivery times listed above but unfortunately due to circumstances out of our control some items are not delivered. In the unfortunate event that your item is not delivered we will require the customer provides proof of address (a bill head dated in the last two months is the only proof acceptable) Once the proof has been provided we will then offer the customer the choice of a refund or replacement. We cannot accept any non delivery claims after 60 days have passed of receipt of your payment.


Important

We automatially post to your PAYPAL address unless you specifically email us at [email protected] with an alternative address.
If you do not adhere to all of the above requirements we may refund the purchase price (excluding delivery charge) to you but we stress that this is solely at our discretion.
Please return items to the following address: 

Eblacksheep Ltd

  Vilniaus g. 31

  Vilnius

  Lithuania, 01402

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